Wales Council of the Blind


Definition: A telephone service offering advice relating to a specific area of interest or service, such as information on smoking cessation or benefits advice.

Category: uncategorised

Credit: WCB


Services mentioning Helpline

Age Cymru Advice Line - (Age Cymru) Helpline

Helpline for advice on money matters, benefits and entitlements, income and tax, pensions, legal issues and consumer advice.

Behcet's UK Helpline - (Behcet's UK) Helpline

A telephone helpline for members which is available between 9.00 am and 8.00 pm on weekdays and between 10 am and 6 pm on weekends and bank holidays (see website for full details). It is run by volunteers so answerphones may be used at certain times. Callers who leave a message are contacted as soon as possible at the Society's expense.

Contact helpline - (Contact) Helpline

For information or advice on any aspect of caring for a disabled child, ring Contact's national freephone helpline on 0808 808 3555, Monday to Friday, 9.30am to 5pm. Can help with issues such as info on your child's medical condition, sources of grants, benefits and special educational needs.

Dystonia Society helpline - (The Dystonia Society) Helpline

The telephone Helpline is available Monday to Friday from 10:00 to 16:00 to deal with questions about dystonia from both members and non-members, and from healthcare professionals. Helpline staff are not medically qualified and that the Helpline cannot offer advice about an individual's treatment or provide any type of diagnosis. The service can however provide support and information on many aspects of dystonia and its management

EASS Helpline - (Equality Advisory Support Service (EASS)) Helpline

A helpline for people affected by discrimination or human rights abuses. It can advise on the Equality Act 2010, and your options for resolving problems formally or informally. See website for full details.

Glaucoma UK Helpline - (Glaucoma UK) Helpline

Telephone and email helpline for practical help and advice about glaucoma and emotional support. The line is open Mon - Fri: 9:30 am to 5:00 pm. After office hours, an answerphone is in operation, where you can leave a message and they will ring you back.

Gwent Access to Advocacy - (Gwent Access to Advocacy) Advocacy

Advisers on the helpline can provide information and advice on advocacy, can advise on entitlement to advocacy based on care and support needs, and can signpost and refer to relevant advocacy services and other specialist services. The Helpline is open Monday to Friday 10am-3pm. (Newport residents should contact Dewis Centre for Independent Living).

IT Support for disabled people - (AbilityNet) Access technology

AbilityNet offers a range of free services to enable disabled people to make use of assitive technologies. These include free factsheets, a telephone helpline and an on-line assessment tool.

Local Minds - (Mind) Counselling and emotional support

Local Minds support over 370,000 people across England and Wales. Their services include talking therapies, crisis helplines, drop-in centres, employment and training schemes, counselling and befriending. Each local Mind is an independent charity run by local people, for local people. They are responsible for their own funding and services. Mind Cymru works together in partnership with Local Minds.

MACS family helpline - (MACS (Microphthalmia, Anophthalmia & Coloboma Support)) Helpline

Telephone helpline offering advice and support to parents of children born without eyes or with under-developed eyes.

Marfan Trust - (Marfan Trust) Support Group

Provides information and a range of literature about Marfan syndrome. Members are also invited to various events organised by the association. There is a range of membership options. The basic 'Friends Membership' (which gives access to the helpline, all online & social media resources & all standard e-news articles), is free.

Nystagmus Network helpline - (Nystagmus Network) Helpline

The helpline can answer questions on what it's like to have nystagmus, on treatment and research, on DLA, on education and employment, on driving and discrimination, in fact anything you can think of related to nystagmus, whether congenital (early onset) or acquired (late onset). Or you can just phone for a chat with someone else who has nystagmus.

Retina UK Helpline - (Retina UK) Helpline

RP helpline is operated by volunteers all directly affected with a genetic eye disorder, who genuinely understand the issues faced with daily living.

RNIB Helpline - (RNIB) Helpline

The helpline can assist you with information on any aspect of RNIB's many services.

Snap Cymru Helpline - (SNAP Cymru) Helpline

A helpline offering advice on issues related to education and special educational needs for children in Wales, including the statementing process.