Wales Council of the Blind

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Energy Priority Services Register

The Priority Services Register is a free support service which makes sure extra help is available from energy suppliers to people in vulnerable situations. This includes people with a sight or hearing condition.

This help can include:

  • Advance notice of planned power cuts.
  • Priority support in an emergency.
  • Identification and password scheme.
  • Nominee scheme. You can nominate someone to receive communications and bills from your supplier.
  • Help with prepayment meter access.
  • Regular meter reading services, if nobody can read your meter.
  • Accessible information. For example, account information and bills in large print or braille.
You can find out more about the service and how to register on the Ofgem website.