New report: Access Denied: Older people’s experiences of digital exclusion in Wales
The Older People's Commissioner for Wales has published a report which looks at the the wide range of challenges older people often face with digital technology while trying to use everyday services.
'Access Denied: Older people’s experiences of digital exclusion in Wales' is based on feedback from older people throughout Wales, and raises concerns that older people’s rights to access information and services are being undermined by poor quality or non-existent offline alternatives, such as face-to-face appointments, telephone helplines or paper copies of information booklets. It found that the issues raised were felt even more strongly by older people living with certain health conditions – including sight loss.
The report includes a list of recommendations for action by a range of organisations including Welsh Government, public bodies banks and utility providers. You find out more and read it here.
Posted on the 5th of February 2024