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Phone First - for A&E care in Cardiff and Vale University Health Board

People will be asked to phone first before going to A&E as emergency services are remodeled to respond to coronavirus. This new approach is been trialled in Cardiff and the Vale University Health Board from 5th August. The 999 emergency service is not affected.

If a person in Cardiff and Vale identifies as having an urgent care need that does not require an emergency 999 response or cannot be managed by their own GP, they phone 0300 10 20 247. A call handler will take the call and make an initial assessment, they will get a call back from a clinician within 20 minutes if urgent or 1 hour if less urgent. If needed, they will be given an appointment within the Emergency Unit, an Urgent Care Centre, or other appropriate healthcare facility.

You can read the Welsh Government's announcement of the change here. The Cardiff and Vale University Health Board website has more details, including a list of frequently asked questions.


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