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Top tips for providing remote information, advice and guidance during a crisis

Henshaws, the organisation that provides support for people with sight loss in the north of England, has been operating a new model of frontline service delivery for visually impaired service users since the start of the pandemic. Now they have produced some 'Top Tips' on providing these services, base on their experiences. The information will be of interest to any charity or other organisation wanting to provide telephone support.

Topics covered include establishing a system for recording who has been called, gathering useful information and having a script to ensure a consistent approach. You can find out more and read the top tips here.


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