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Office of Road and Rail issues new accessible travel policy guidance to train and station operators

Following a consultation exercise last year, the Office of Road and Rail (ORR) has issued new Accessible Travel Policy Guidance for train and station operators, which sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Operators are required to submit revised policies, which must be developed with the input of disabled passengers themselves, by December 2019.There is also a new mandatory requirement for frontline staff to have disability awareness training by July 2021, followed by refresher training every two years. For more information, and to read the 'Accessible Travel Policy Guidance for Train and Station Operators', visit the ORR website.

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