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Accessible Banking

A member of RNIB’s ‘Connect’ group has produced a brief survey of how UK banks make their services accessible to vision impaired people. This was based on visits to local branches, and enquiries to bank’s head offices.

On the basis of this research, Barclays and NatWest are the banks which are making the most effort to respond to the needs of their disabled customers, but the responses from other banks were disappointing. To read the conclusions, including details of the accessibility policies of Barclays and NatWest, visit the RNIB website.


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