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A&E Glossary Term

Accident & Emergency Department (Casualty).
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Abuse Glossary Term

Violation of an individual's human or civil rights by any other person or persons. Any or all types of abuse may be perpetrated as the result of deliberate intent, negligence or ignorance. Different types of abuse include: physical; neglect/acts of omission; financial/ material; psychological; sexual; institutional; discriminatory; self harm/abuse; racial; or any combination of these or other factors. Abuse also has a number of specific legal definitions contained in various acts of
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Activities of daily living Glossary Term

Tasks that people carry out to look after their home, themselves, and their participation in work, social and leisure activities.
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ADSS Cymru Glossary Term

The Association of Directors of Social Services Cymru is a constituted group of statutory directors and senior social services managers who work in local government in Wales and who have come together to promote the social wellbeing of the vulnerable citizens in Wales irrespective of their circumstances.
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Advocacy Glossary Term

Some people are able to self-advocate and speak up for themselves without assistance to insure that their needs and wishes are clearly expressed and acted upon. Others need assistance. Advocates and advocacy services exist to give independent help to enable people to take control of their lives, explore and express their own needs and access the services and support they need to meet their needs.
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Assessed needs Glossary Term

The needs of an individual that have been identified as a result of an assessment.
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Assessment Glossary Term

In social care teminology, the process whereby the needs of an individual are identified alongside their impact on independence, daily functioning and quality of life so that appropriate care, health or other services can be planned. It aims to identify and explore the many issues connected with a person's needs and should include all relevant viewpoints. It should be self-contained and time-limited, culminating in the clear identification of needs and the objectives for how these needs will be met.
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Befriending Service Glossary Term

A scheme whereby an individual is given support in the form of friendship, sometimes helping with shopping or simply being someone to talk to and to ensure the individual is happy and safe.
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Black and Minority Ethnic (BME) Glossary Term

Terminology used in social care and other fields to refer to people from a Black and Minority Ethnic background.
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Budget - Indicative Glossary Term

An Indicative Budget gives a rough idea of how much a Personal Budget will be.
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Budget - Individual Glossary Term

An Individual Budget is money given to people for them to buy in the services or equipment they need to meet their assessed care needs. Individual budgets differ fromp ersonal budgets in that they pool funding resources from a variety of places, making the system easier to navigate. An Individual Budget can include a Personal Budget from a local authority as well as money from other sources, such as the Independent Living Fund (ILF) or Supporting People funding.
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Budget - Managed Glossary Term

When a local authority looks after a person's Personal Budget, it is called a Managed Budget. The person still knows how much it amounts to and what it is being spent on, but they don't receive any actual monies.
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Budgets - Personal Glossary Term

A Personal Budget is money which is allocated to someone by a local authority to pay for their assessed support or care needs. Personal Budgets are similar to Individual Budgets, but they are made up solely of local authority social care funding. Personal Budgets do not draw in any payments from other organisations outside of the local authority, so people would have to contact these organisations separately to receive additional support (for example, personal budgets do not include Supporting People Funding, which would need to be applied for separately). People can take their Personal Budget as a direct payment (choosing themselves how their care needs are met and by whom), leave councils with the responsibility to commission the services, or elect to have some combination of the two.
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Care & Social Services Inspectorate Wales (CSSIW) Glossary Term

CSSIW encourages the improvement of social care, early years and social services in Wales by regulating,inspecting and reviewing, and providing professional advice to Ministers and policy makers.
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Care Management Glossary Term

A system of organising care for vulnerable adults by local authorities.
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Care Plan Glossary Term

The plan of treatment or actions agreed with a service user following an assessment of need by a health or care agency.
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Carer Glossary Term

Someone, usually unpaid, and often a friend or family member who supports a person with social care needs either full time or part time.
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Commissioning - Individual Glossary Term

Involves buying services to produce an individually tailored package of support. Individual commissioning links to personal budgets and Individual Service Funds (ISF)and aims to ensure that services meet an individual's assessed needs and produces the best outcomes.
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Community Care Services Glossary Term

Services helping people live full and independent lives. They are intended to help people overcome particular difficulties, and to assist people to live in their own home/local area, for as long as possible.
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Community Health Services Glossary Term

Services such as district nursing, which are provided by NHS staff working in the community.
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Community Nurse Glossary Term

Community nurses are registered nurses who work in the community: in people's homes, in schools and in local surgeries and health centres. The people they work with may be ill or disabled. Community nurses also look after people whose health may be particularly vulnerable, such as older people, children, people with mental ill-health or people with learning disabilities. They visit people at home to provide health care - for example, changing dressings or giving injections - and help people get any home nursing aids and equipment they need. Community nurses can provide help and advice on a wide range of health issues. The term includes practice nurses, district nurses, community mental health nurses, health visitors and school nurses.
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Criminal Records Bureau (CRB) Glossary Term

The Criminal Records Bureau (CRB) is an executive agency of the Home Office, which provides wider access to criminal record information. This service enables organisations in the public, private and voluntary sectors to make safer recruitment decisions by identifying candidates who may be unsuitable for certain jobs, especially where that job involves contact with children or vulnerable adults. The CRB was established under Part V of the Police Act 1997 and was launched in March 2002.
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Day Care Glossary Term

Provided within centres to which service users travel or are transported. Service providers vary from statutory agencies such as health or social services to the independent and voluntary sector. Day care may cater for users with high dependency needs in conjunction with home care and residential provision, and be integral to an intermediate care programme. Alternatively, day care, particularly within the voluntary sector, may offer social stimulation and be part of a preventative programme aimed at combating a move towards functional dependence and offering carer relief on a structured basis.
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Direct Payments Glossary Term

Direct Payments are means-tested payments made to service users in lieu of community care services they have been assessed as needing, and are intended to give users greater choice in their care. The money received should be enough to meet a person's assessed care needs. Direct Payments have been available since 1997 and are made to a wide variety of people, including carers, adult service users and people with short-term needs. Direct Payments are not the only way a person can have control over their care service funding. Someone else can hold the money for them - a family member or other representative, a trust, an organisation, or a Care Manager. See also Budgets - Personal, Budget - Managed, Budget - Individual and Indirect Payments.
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Disability Glossary Term

The Disability Discrimination Acts (1995 and 2005) define a disabled person as 'someone who has a physical or mental impairment which has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities'. Groups of people with disabilities include people with mental health issues, physical limitations and those with learning disabilities. The social model of disability starts from a different perspective. It is not concerned with how 'bad' a person's impairment is. Instead it establishes that everyone is equal and demonstrates that it is society which restricts their opportunities and erects barriers that prevent disabled people from participating fully.
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District Nurse Glossary Term

District Nurses are senior nurses who manage care within the community, leading teams of community nurses and support workers. Typically much of their work involves visiting 'house-bound' patients to provide advice and care, for example, palliative care, wound management, catheter and continence care, medication support. They may be trained to assess patient's needs for equipment provision such as mobility and independent living aids, medical equipment such as specialist beds and mattresses, as well as guidance in applying for grants and welfare benefits. Their work involves both follow-up care for recently discharged hospital inpatients and longer term care for chronically ill patients who may be referred by many other services, as well as working collaboratively with general practitioners in preventing unnecessary or avoidable hospital admissions.
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Domiciliary Glossary Term

Service/Services provided for people in their own homes. They include home care and the services of health workers (e.g. physiotherapists who treat people in their own home).
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Emergency Duty Team (EDT) Glossary Term

Social work service which responds to social care emergencies outside office hours. Also see Out of Hours Service.
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Holistic Glossary Term

This means taking all the elements of a person's life into account - including physical, emotional, mental and spiritual elements.
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Independent Sector Glossary Term

Includes both private and voluntary social care providers, who may be contracted to provide services on behalf of statutory agencies.
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Indirect Payments Glossary Term

Indirect Payments are similar to Direct Payments, but instead of being paid to the individual who needs the service, payments are made to a nominated individual or into a trust. The trustees or nominated people then pay for services on the individual's behalf.
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Individual Service Fund Glossary Term

An Individual Service Fund is an individual budget that a service provider manages on behalf of a service user. Payments are made with the understanding that the service provider can deliver what is needed and it meets the criteria set out in the service user's support plan.
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Informed consent Glossary Term

This is consent to treatment or care where a person has been given enough objective, evidence-based information to be able to make their own decision, and the person has the mental capacity to make that decision.
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Joint Planning Glossary Term

Organisations within or across sectors (e.g. health and social care) agree objectives and meeting regularly to develop and implement them.
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Key Worker Glossary Term

A person responsible for working closely with people who use services to ensure the coordination of their care plan and act as the main contact for everyone involved.
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Newly Qualified Social Worker (NQSW) Glossary Term

Newly Qualified Social Workers are social workers in their first year of post qualification practice.
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Occupational Therapists Glossary Term

Professionals whose specialist training equips them to work with people with a physical disability, learning disability/difficulty or mental health needs. They help people learn new skills or recover lost skills, and may arrange for special equipment or adaptations to accommodation.
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Older people Glossary Term

Usually defined as people aged 65 and over (although definitions vary)
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Out of Hours Service Glossary Term

A specific service to operate outside regular office hours to provide either a direct service where necessary, or offer advice, guidance or re-routing to more appropriate services.
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Outcomes Glossary Term

In social care, the term 'outcome' is often used to refer to the positive results of the social care a person has received. They represent changes or improvements that have taken place during the time someone has been receiving support.
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Personal Assistant Glossary Term

A Personal Assistant is a person employed to help someone with their daily social care in a way that is right for them. Using their Personal Budgets, a person can employ a Personal Assistant to provide support like: cooking, cleaning, help with personal care like washing and using the toilet, driving or help with getting around, medical tasks, shopping, banking or paying bills.
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Personal Social Services Glossary Term

Personal Care Services for vulnerable persons, including those with special needs because of old age or physical disability or mental disability, and children in need of care and protection.
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Personalisation Glossary Term

Is the all-encompassing term for the Government's agenda to give people more choice about and control in the care they receive. The system places the service user at the centre of the process and allows them to choose the support they use and the manner in which they receive support.
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Primary Care Glossary Term

The part of the NHS where GP's, community nurses and other clinicians work to provide a first point of contact for patients. Community pharmacists, dentists and opticians are also part of Primary Care.
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Primary Care Trust (PCT) Glossary Term

PCTs are a very important part of the NHS, and they get about 80% of the total NHS budget. PCTs decide what health services a local community needs, and they are responsible for providing them. They must ensure that there are enough services for people within their local area, and that the services are accessible. These services include: GPs, Dentists, Pharmacists, Opticians, NHS Direct, and NHS walk-in centres. PCTs make decisions about the type of services that hospitals provide and are responsible for making sure that the quality of service is high enough. They also control funding for hospitals.
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Primary Health Care Team Glossary Term

Medical professionals who provide services from GP surgeries including GP's, practice nurses and community staff.
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Promoting Independence Glossary Term

Most people would prefer to look after themselves as much as possible and to remain in their own home. Recent guidance has challenged statutory agencies to promote such independence by ensuring that people have access to the information and services that they need. It also places increased emphasis on rehabilitation and the associated therapy services.
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Provider of Care Services Glossary Term

An independent or statutory organisation that may provide a whole range of care services for those in need.
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Rapid Response Service Glossary Term

A specific service designed to respond rapidly to prevent hospital admission or to facilitate early discharge.
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Reablement Glossary Term

Reablement is about helping people learn or relearn the skills they need for daily living - which they may have lost through the deterioration of their health and/or increased support needs - to help them gain more independence.
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Referral Glossary Term

A formal request for an assessment of a person's needs.
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Rehabilitation Work Glossary Term

Done to assist someone regain skills they may have lost through illness or disability. It helps them re-learn to do things they could previously do for themselves.
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Residential Accommodation Glossary Term

May take the form of either a nursing, or a residential care home, that provides 24 hr care to individuals who, on assessment, have been assessed as no longer being able to be supported at home. Residential accommodation can be either long or short stay.
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Respite Care Glossary Term

A service giving carers a break from their caring responsibilities by providing short term care to the cared-for-person in their own home or in a residential setting.
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Review Glossary Term

This refers to re-assessment of service user's needs and issues, and consideration of the extent to which services are to meet the stated objectives, achieve the desired outcomes and respond to changes in circumstances or service criteria.
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Risk Assessment Glossary Term

The assessment of a person's health, their safety, well being and their ability to manage essential daily routines and the impact this has on the individual, their carers and staff.
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Safeguarding Glossary Term

The process of responding to concerns that a vulnerable person (or people) are being, or are at risk of being abused, neglected or exploited. This will result in an investigation into the alleged behaviour, and often a protection plan to prevent it recurring. Although the local authority takes the lead on adult safeguarding, the responsibility for safeguarding adults lies with every agency.
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Self Advocacy Glossary Term

Some people are able to self-advocate: this means speak up for themselves without assistance to ensure that their needs and wishes are clearly expressed and acted upon. Others need assistance. Advocates and advocacy services exist to give independent help to enable people to take control of their lives, explore and express their own needs and access the services and support they need to meet their needs.
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Self Funding Glossary Term

When an individual has sufficient funds and is able to make arrangements for and pay privately for their care services.
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Self-directed Support Glossary Term

Is the term used for when people choose their services, organise their care and arrange for payments to be made. This is because the individual who requires the service is directing their own care and has choice when it comes to their support.
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Service Providers Glossary Term

Organisations of all shapes and sizes which run activities designed to help other people in some way.
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Service Users Glossary Term

These are people who receive health and social care services. They may be individuals who live in their own homes, are staying in care or are being cared for in hospital. Some groups note an inferred power relationship from this term and prefer to be referred to as People Who Use Services (PWUS).
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Social Care Glossary Term

Any form of support or help given to someone to assist them in taking their place in society.
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Social Care Register Glossary Term

The Social Care Register is a register of people who work in social care, and have been assessed as trained and fit to be in the workforce. The register is maintained and policed by the General Social Care Council (GSCC). Social workers and social work students are currently the only groups joining the register. Over time, social care workers of all levels will be registered -from care workers through to directors of social services. Registration will ensure that those working in social care meet rigorous registration requirements and will hold them to account for their conduct by codes of practice. Qualifications, health and good character are checked as part of the registration process. Registered social workers are also required to complete post-registration training and learning activities before renewing their registration every three years.
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Social Inclusion Glossary Term

Strategies which seek to ensure participation by targeting communities marginalised by lack of economic opportunity, educational achievement or other barriers.
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Social Worker Glossary Term

Social workers help protect vulnerable adults and children from abuse and help people to live more successfully within their local communities by helping them find solutions to their problems. To succeed, social workers must work not only with people who use services, but with their families, neighbours and friends as well as with other organisations such as the police, the NHS and schools. The title 'social worker' has been protected by law in England since 1 April 2005 and all social workers are required to maintain registration on the Social Care Register administered and policed by the General Social Care Council (GSCC).
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Specialist Social Worker (VI) Glossary Term

A Social Worker with specific knowledge and experience around supporting service users with sight loss.
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Stakeholders Glossary Term

People or organisations which have an interest in a proposed development or idea.
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Statutory Agencies Glossary Term

Official organisations set up according to written laws of central government.
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Support Plan/Support Planning Glossary Term

A Support Plan says how people will spend their budget to get the life they want. People who use services can get help to make a plan - perhaps from family or friends, or pay someone who specialises in planning. A person's local authority must agree the plan before they get their support money.
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Supported Self Assessment Glossary Term

Individuals will be able to have as much say in their Support Plan as they are able. Some may be able to complete this entirely by themselves, or with help from others, and some people may want social care staff to support them to complete it.
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Third Sector Glossary Term

Defined by Cabinet Office as 'voluntary and community groups, social enterprises, charities, cooperatives and mutuals' (see also Voluntary Sector).
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Voluntary Organisations Glossary Term

A voluntary organisation is one whose main focus is to deliver social benefit in a variety of forms, rather than to generate profit for distribution to its members. It will usually be governed by volunteers and be independent of government.
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Voluntary Sector Glossary Term

This includes various voluntary agencies ranging from large organisations with paid staff to small groups run by volunteers.
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Vulnerable Adult Glossary Term

Defined in 'No Secrets' (DH 2000) as: 'a person aged 18 years or over, who is in receipt of, or may be in need of community care services by reason of mental or other disability, age or illness and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation'.
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Young Carers Glossary Term

A young carer is anyone under the age of 18 whose life is in some way restricted because of the need to take responsibility for the care of a person who is ill, has a disability, is experiencing mental distress or is affected by substance abuse (Carers UK Definition).
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Young People Glossary Term

The term is used to describe people in the age and groups roughly spanning puberty to young adulthood (aged 10-24).
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Access to transport Glossary Term

A service providing concessions such as the Disabled Persons Railcard, or other forms of access improvements.
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Blue Badge Glossary Term

A scheme allowing disabled people and their drivers to park close to where they need to go.
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bus Glossary Term

Public transport via scheduled services on the road.
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Community and Demand Responsive transport Glossary Term

A general term to cover a range of services enabling people who are unable to use public transport to make journeys. Includes dial a ride and demand responsive local buses. Services are usually based locally and arrangements for using the service (and charges) vary according to the provider in your area.
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transport Glossary Term

General term to cover forms of transport such as train, taxi, bus, coach and plane.
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Transport provider Glossary Term

An organisation or agency providing accessible transport such as Community Transport or city-wide shop-mobility services.
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Travel assistance (rail) Glossary Term

Service provided to disabled travellers by individual train companies. This can include provision of ramps, help with getting on and off the train etc. 24 hours notice of requirements requested.
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Access to Work Glossary Term

An Access to Work grant is money for practical support to help you do your job. It's for people with a disability, health or mental health condition. The money you get can pay for things like specialist equipment; travel when you can't use public transport; a communicator at a job interview. How much you get depends on your circumstances. Any money you get doesn't have to be paid back and won't affect your other benefits.
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Attendance Allowance Glossary Term

Attendance Allowance is a weekly payment to help with personal care because you're physically or mentally disabled and you're aged 65 or over. It's paid at 2 different rates and how much you get depends on the level of care that you need because of your disability. The other benefits you get can increase if you get Attendance Allowance.
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Blind Person's Tax Allowance Glossary Term

If you're registered blind with the local council you can claim Blind Person's Allowance, which means you can get an extra amount of income tax-free each year. For the tax year 2012 to 2013, the allowance is £2,100. You can transfer your Blind Person's Allowance to your spouse or civil partner if you don't pay tax or use all of the allowance.
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Blue Badge scheme Glossary Term

The Blue Badge (Disabled Parking) Scheme operates throughout the UK. It is designed to help blind or disabled people to travel independently as either a driver or a passenger to allow them to park close to where they need to go.
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BT Basic telephone service Glossary Term

BT Basic is a simple, low-cost telephone service that's easy to understand and helps you keep in touch, even if money is a bit tight. If you're on a low income, BT Basic lets you make and receive calls - and helps you manage how much you spend. You can usually get BT Basic if you're claiming one of these benefits: Income Support; Income-based Jobseeker's Allowance; Employment Support Allowance (Income related) or Pensions Credit (Guaranteed Credit). Note that there are restrictions on the calls you can make using this service.
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Carer's Allowance Glossary Term

Carer's Allowance is a weekly payment to help you look after someone with substantial caring needs. You don't have to be related to, or live with, the person you care for. You need to be aged 16 or over and spend at least 35 hours a week caring for them. Carer's Allowance can affect your other benefits.
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Cinema Exhibitor's Association Card Glossary Term

This is a national card that can be used to verify that the holder is entitled to one free ticket for a person accompanying them to the cinema. To apply for the card you will need submit proof to show that you are in receipt of Disability Living Allowance or Attendance Allowance and/or are a registered blind person. There is an annual charge for the card.
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Concessionary bus fares Glossary Term

The Welsh Government provides financial support to enable local authorities in Wales to provide free travel on registered local bus services for residents of Wales aged over 60 years and disabled of any age. The support also provides free travel on local buses by companions to disabled persons. Provision also exists to allow those persons eligible for a bus pass but unable to use a bus because of a disability, to be able to receive passes for other more accessible forms of transport. Local Authorities have discretion to issue travel tokens to enable disabled concessionary bus pass holders to use other forms of transport.
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Council Tax benefit Glossary Term

Council Tax Benefit is money off your Council Tax bill. You may get it if you are on a low income or claiming benefits and your savings are below a certain level - usually £16,000. You can apply if you own your home, rent, live rent-free, are unemployed or working.
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Disability Living Allowance (DLA) Glossary Term

DLA is a weekly payment to help with the extra costs caused by a disability. It is paid at different rates depending on how much help you need because of your disability or terminal illness. You may need a medical assessment to work out what you need. You can apply for DLA whether or not you work and it's for children or adults.
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Disabled Person's Railcard Glossary Term

f you have a disability that makes travelling by train difficult you might qualify for the Disabled Persons Railcard. It allows you to get 1/3 off most rail fares throughout Great Britain, and if you're travelling with an adult companion they also can get 1/3 off their rail fare.
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Disabled Student's Allowance Glossary Term

If you have a disability you might need additional equipment or support to help you access your course. The Disabled Student Allowance (DSA) will help you to cover these additional costs. Depending on your needs, extra support could include specialist equipment, a non-medical helper's allowance or help towards your additional travel costs. These allowances are available if you're studying full-time or part-time in higher education. If you're studying part-time, you must be doing at least the equivalent of half a full-time course. This allowance doesn't depend on your income and you don't have to pay it back.
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Employment & Support Allowance (ESA) Glossary Term

If you're ill or disabled, Employment and Support Allowance (ESA) offers you financial support if you're unable to work, or personalised help so that you can work if you are able to. You can apply for ESA if you're employed, self-employed or unemployed. You might be transferred to ESA if you've been claiming other benefits like Income Support or Incapacity Benefit.
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Free Directory Enquiries Glossary Term

If you're not able to read or hold a telephone directory due to illness or disability, you can apply for free 195 Directory Enquiries from BT. Call 0800 587 0195 to request an application form. Your form will need to be countersigned by a professional who knows you i.e. your doctor, nurse or other medical practitioner.
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Free loan of radios Glossary Term

The British Wireless for the Blind Fund provides high quality, easy to use audio equipment which has been specially designed and adapted for listeners living with sight loss. All of the radios are made available on Free Loan to blind and partially sighted people who meet their criteria.
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Free NHS sight test Glossary Term

If you are registered blind or partially sighted, diagnosed with glaucoma or diabetes, under 16/over 60 or meet certain other criteria you are entitled to a free eye test. (For a full list see the NHS Direct website).
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Free postage (Article for the Blind) Glossary Term

The Royal Mail Articles for the Blind scheme is a free, first class or Airmail service for people sending items specifically designed for blind and visually impaired people. This enables them to send certain items within the UK and overseas free of charge.
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Pension Credit Glossary Term

Pension Credit is an income related benefit made up of 2 parts - Guarantee Credit and Savings Credit. Guarantee Credit tops up your weekly income if it's below £142.70 (single people) or £217.90 (couples)(figures correct at Nov 2012). Savings Credit is an extra payment for people who have saved some money towards their retirement, eg a pension. You don't pay tax on Pension Credit.
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Personal Independence Payment Glossary Term

From 8 April 2013, a new benefit called Personal Independence Payment will replace Disability Living Allowance (DLA) for disabled people aged 16 to 64. Personal Independence Payment is to help towards some of the extra costs caused by ill-health or disability. It's based on how a person's condition affects them, not the condition they have.
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TV Licence concession Glossary Term

If you're registered blind or live with someone who is, you can get a 50% discount. The licence has to be in the blind person's name - if it isn't you can transfer it by calling TV Licensing.
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VAT exemption Glossary Term

If you have a long-term illness or you're disabled, you might not have to pay VAT on certain goods and services that you buy or bring into the UK. Certain building work that you have done may also be free of VAT.
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Welfare benefits advice Glossary Term

Advice on the range of benefits available that the individual may be able to access through agencies such as the Department for Work and Pensions.
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Accessible literature provider/publisher Glossary Term

An agency offering books, magazines and other literature in accessible formats.
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braille Glossary Term

A tactile writing system used by visually impaired people.
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DAISY books Glossary Term

A format of digital talking books, with technology allowing the listener to access the book in a very flexible way. DAISY stands for Digital Accessible Information SYstem.
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tactile images Glossary Term

A method of producing material such as pictures, maps and diagrams in a form which can be understood by touch.
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Transcription/accessible information producer Glossary Term

An agency offering conversion of documents into accessible formats such as Braille, audio, large print and DAISY.
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Advice Glossary Term

An agency (such as an ECLO) providing advice on appropriate and helpful courses of action.
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child Glossary Term

A person who is aged under 18.
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Club Glossary Term

Formal or informal group of individuals, often with shared experiences or seeking a similar aim.
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Disability Discrimination Act (DDA) Glossary Term

The Disability Discrimination Act 1995 (c 50) (informally, and hereafter, the DDA) is an Act of the Parliament of the United Kingdom which has now been repealed and replaced by the Equality Act 2010, except in Northern Ireland where the Act still applies. Formerly, it made it unlawful to discriminate against people in respect of their disabilities in relation to employment, the provision of goods and services, education and transport.
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Discrimination Glossary Term

"The unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex." This includes on the grounds of disability (see Disability Discrimination Act - DDA).
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Equality Act 2010 Glossary Term

The primary purpose of the Act is to codify the complicated and numerous array of Acts and Regulations, which formed the basis of anti-discrimination law in Great Britain. (See Discrimination, Disability Discrimination Act)
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Grants Glossary Term

Financial assistance, often specifically directed towards, and restricted to, the purpose for which the grant was established.
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Helpline Glossary Term

A telephone service offering advice relating to a specific area of interest or service, such as information on smoking cessation or benefits advice.
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Holidays/outings Glossary Term

A vacation or holiday is a specific trip or journey, usually for the purpose of recreation or tourism. People often take a vacation during specific holiday observances, or for specific festivals or celebrations. Vacations are often spent with friends or family.
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Social model of disability Glossary Term

The social model of disability identifies systemic barriers, negative attitudes and exclusion by society (purposely or inadvertently) that mean society is the main contributory factor in disabling people.
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Support group Glossary Term

Formal or informal group aiming to assist each other in overcoming problems and to share experiences.
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Training Glossary Term

Training is the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies.
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Age-related macular degeneration (AMD) Glossary Term

An eye condition that affects a tiny part of the retina at the back of your eye, called the macula. It causes problems with central vision, but does not lead to total loss of sight
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Albinism Glossary Term

Albinism is a comparatively rare genetically inherited group of conditions which results in a reduction or complete lack of pigment (colour) in the skin, hair and eyes of people with the condition. This can result in pale skin which burns easily in the sun, virtually white hair, very severe short-sight and photophobia (a severe sensitivity to light).
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Alstrom syndrome Glossary Term

A rare, inherited condition characterised by retinal degeration, hearing loss, obesity & insulin resistance.
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Aniridia Glossary Term

Aniridia is a rare congenital eye condition causing incomplete formation of the iris. This can cause loss of vision, usually affecting both eyes.
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Anophthalmia Glossary Term

Anophthalmia is a medical term that is used to describe the absence of the globe and ocular (eye) tissue from the orbit.
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Behcet's Syndrome Glossary Term

A chronic condition caused by disturbances in the body's immune system and around 70% of patients will experience inflamation of the eye.
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Best's disease Glossary Term

Best's disease, also known as Best's vitelliform macular dystrophy, is a hereditary form of progressive macular dystrophy first identified in 1905.
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Birdshot uveitis Glossary Term

A form of uveitis where oval spots can be seen on the retina.
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Blepharitis (eyelid problems) Glossary Term

An inflamation of the eyelids which can make the eyes feel irritated or itchy, but rarely causes serious eye damage.
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Cataract Glossary Term

Cataracts are formed when the lens inside the eye gradually changes and becomes less transparent (clear), making vision mistier. More information at Cataract page.
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Cerebrovascular disease Glossary Term

Cerebrovascular diseases are conditions caused by problems that affect the blood supply to the brain. One of the most common types is stroke, which can cause loss of vision in one eye or on one side of the field of vision
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Charles Bonnet syndrome Glossary Term

A condition where people who have lost their sight experience hallucinations.
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Chorioretinitis (choroid retinitis) Glossary Term

A form of uveitis where the inflamation affects the back of the eye.
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Choroidal degeneration Glossary Term

Mentioned on CVI, but no reliable definition found.
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Coat's Disease Glossary Term

A progressive condition of the retinal capillaries which occurs in children and young adults, usually males.
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Coloboma Glossary Term

A gap in part of the structure of the eye, caused when a baby's eyes do not develop properly in pregnancy.
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Colour blindness Glossary Term

Effects can vary: there are extremely rare cases where people are unable to see any colour at all, but most can see as clearly as other people but are unable to fully see red, green or blue.
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Congenital cataracts Glossary Term

Cataracts which are present at birth (rather than as part of the ageing process).
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Corneal dystrophies Glossary Term

A group of eye conditions affecting the cornea.
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Corneal transplantation Glossary Term

A treatment rather than condition??
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Deafblindness Glossary Term

A person is deafblind if they have a combined sight and hearing impairment that causes difficulties with communication, access to information and mobility.
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Degenerative Vitreous Syndrome (DVS) Glossary Term

The spontaneous occurrence in the aging vitreous of opacities (floaters) that substantially interfere with activities of daily living.
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Diabetes/diabetic retinopathy Glossary Term

Diabetes can affect the eye in several ways, the most common being problems with blood vessels in the eye.
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Dry eye Glossary Term

Caused by a problem with the tears which leaves eyes feeling dry, scratchy and uncomfortable.
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Dystonia Glossary Term

A range of movement disorders that can affect the eye.
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Flashes/floaters Glossary Term

Flashes of light/small dark spots or strands which move. Generally harmless, but can be sign of retinal detachment
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Fuch's dystrophy Glossary Term

A form of corneal dystrophy which occurs later in life.
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Giant cell or temporal arteritis Glossary Term

A condition affecting the arteries which can cause serious sight loss if untreated.
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Glaucoma Glossary Term

A group of eye conditions which cause optic nerve damage and can affect vision. Glaucoma damages the optic nerve at the point where it leaves your eye.
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Hemianopia Glossary Term

An effect of stroke where one half of the visual field can be lost.
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Keratitis Glossary Term

An inflamation of the cornea.
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Laurence-Moon-Bardet-Biedel (LMBB) Glossary Term

An inherited genetic condition. Effects can include viual impairment caised by rod-cone dystrophy, often diagnosed as retinitis pigmentosa.
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Light sensitivity (photophobia) Glossary Term

An inability to cope with glare which can be associated with another eye condition, or a side-effect of certain drugs.
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Macular Degeneration Glossary Term

Loss of central vision due to damage to the macular. Most common in older people (AMD) but can occur in younger people.
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Macular hole Glossary Term

A small hole in the macular - different from macular degeration. Causes problems such as straight lines appearing wavy.
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Marfan syndrome Glossary Term

A disorder of the connective tissue which can affect the eyes.
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Microphthalmia Glossary Term

Microphthalmia is the condition of a very small eye or eyes. It is a very similar congenital condition to anophthalmia, but in which the eye or eyes stop growing during pregnancy, leaving the infant with a small eye or eyes.
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Monocular vision Glossary Term

Blinding or removal of one eye due to accident, injury or disease.
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Myopia (high degree) Glossary Term

A chronic, degenerative condition which can create problems because of its association with degenerative changes at the back of the eye.
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Neoplasia Glossary Term

Form of eye cancer??? Check this??
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Neurofibromatosis Glossary Term

One of the most common neurological conditions, caused by a single gene mutation. May cause eye growths.
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Norrie Disease Glossary Term

Norrie Disease is an extremely rare form of deafblindness, thought to affect only 500 people worldwide. It is a genetic disorder which causes males to be totally blind at birth or become blind in both eyes at a young age. Most males with Norrie disease experience hearing impairment and up to half of males with the disorder also have developmental delays, mental retardation or behavioral abnormalities. Norrie disease runs in families because it is passed down through one of the chromosomes that determines gender (X-chromosome).
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Nystagmus Glossary Term

A continuous uncontrolled to and fro movement of the eyes.
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Ocular pemphigoid Glossary Term

An autoimmune condition which affects the eyes by causing inflammation of the conjunctiva which is the thin layer covering both the white part of the eye (the sclera) and the inner surface of the eyelids. The inflammation causes redness, discomfort, grittiness and dryness of the eyes.
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Optic atrophy Glossary Term

Damage to the optic nerve.
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Posterior vitreous detachment Glossary Term

A change in your eye (such as floaters) which is frustrating but does not normally cause sight loss.
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Pseudoxanthoma Elasticum (PXE) Glossary Term

Condition affecting the macular in one or both eyes, causing problems with central vision.
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Punctate inner choroidopathy Glossary Term

A type of 'white dot syndrome' characterised by small yellow/white dots or lesions which are visible in an examination of the retina.
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Retinal detachment Glossary Term

Occurs when the retinal layers separate from the retinal pigment epithelium - must be treated urgently.
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Retinal vessal occlusion Glossary Term

A blockage in the blood vessels of the eye that can cause sight loss.
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Retinitis pigmentosa Glossary Term

Changes to vision which may include difficulties in dim vision/dark, and loss of peripheral vision.
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Retinoblastoma Glossary Term

A fast-growing eye cancer of early childhood.
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Retinopathy of prematurity Glossary Term

Generally associated with premature birth - before development of the eyes is complete.
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Sarcoidosis Glossary Term

A condition where abnormal lumps or nodules form in one or more parts of the body, which may include the eyes.
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Severely sight impaired (SSI) Glossary Term

Term used to describe someone with severe sight loss. Formerly know as 'blind', this category is used by Social Services Departments for registration purposes. (See Sight impaired (SI)).
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Sight impaired (SI) Glossary Term

Term used to describe someone with sight loss. Formerly know as 'partially sighted', this category is used by Social Services Departments for registration purposes. (See Severely sight impaired (SSI)).
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Sjogrens syndrome Glossary Term

A disorder of the immune system. White blood cells attack the body's tear and saliva glands, which reduces the amount of saliva and tears produced, causing a dry mouth and dry eyes, along with other related symptoms.
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Squint in childhood Glossary Term

A problem when the eyes stop working together as a pair and therefore do not look in the same direction.
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Stargardt's disease Glossary Term

Causes some of the cells on the macula to stop working leading to problems with central vision, detailed vision and sometimes with colour perception.
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Stickler syndrome Glossary Term

A genetic progressive condition, which affects the body's collagen (connective tissue). Possible impacts on the eye include cataracts, glaucoma & high risk of retinal detachment.
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Stroke-related eye conditions Glossary Term

Stroke can result in visual field loss, blurry vision, double vision and moving images.
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Thyroid eye disease Glossary Term

A condition of the soft tissues such as the fat and muscles surrounding the eyes which is characterised by a period of inflammation and engorgement of these tissues, followed by a healing response.
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Toxoplasmosis Glossary Term

Toxoplasmosis is a common infection from which most patients make a full recovery. However in more serious cases it can spread to the eyes causing loss of sight.
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Usher syndrome Glossary Term

Form of deafblindness where people are born deaf or hard of hearing and start to lose their sight (with retinitis pigmentosa) in the school years.
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Uveitis Glossary Term

An inflamation of the middle layer of the eye (the uvea)
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Visual cortex disorder Glossary Term

Mentioned on CVI, but no reliable definition found.
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Wolfram syndrome Glossary Term

Wolfram Syndrome is a rare genetic disorder which is also known as DIDMOAD syndrome after its 4 most common features (Diabetes Insipidus, Diabetes Mellitus, Optic Atrophy and Deafness). Everyone with Wolfram Syndrome will have optic atrophy at some stage, which means that the optic nerve wastes away and causes colour blindness and gradual loss of vision. Wolfram Syndrome is very rare and affects around 1 in 770,000 of the total UK population.
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Android Glossary Term

Android is an operating system for certain smart phones and tablets (these terms are all explained in the glossary).
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App Glossary Term

App is short for 'application' and is very often used to describe a small program that it installed onto a mobile phone or tablet device. It could be anything from a word processor to a colour detector or train times finder.
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Assistive/access technology Glossary Term

Assistive or access technology is any additional software or hardware that is required by someone, because of a disability, to enable them to use a computer. The two most common types of assistive technology for people with sight loss are screen magnification and screen reading software. It is also known as access or adaptive technology.
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Braille display Glossary Term

A braille display is a line of cells, each with six or eight pins that move up and down to represent dots of a braille cell. The display is used to represent a line of text on the computer screen. It is also called an electronic, soft or refreshable braille display.
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Braille embosser/printer Glossary Term

Braille embossers/printers produce braille output from a computer by punching dots onto paper. They connect to the computer in the same way as text printers but need special braille translation software, and can also be connected to notetakers and other devices.
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Braille translation software Glossary Term

Used in conjunction with the braille embosser, braille translation software translates printed text into braille.
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Closed circuit television Glossary Term

CCTV (also known as a video magnifier) is a magnifying aid for people with some useful vision. Printed material and objects can be placed under a camera and the magnified image is displayed on a television screen or computer monitor. They are mostly used for reading, but can also be used for writing and other activities such as sewing.
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DAISY Glossary Term

DAISY stands for Digital Accessible Information System is a standard for digital talking books. DAISY books are typically used by people have 'print disabilities', including blindness, impaired vision and dyslexia. The DAISY format allows users to hear and navigate written material presented in an audible format. A 'DAISY player' is a device that will play a DAISY book.
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eBook Glossary Term

eBook stands for 'electronic book' (also known as a digital book). This is a book-length publication in digital form, consisting of text, images, or both, and produced on, published through, and readable on computers or other electronic devices.
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Equipment assessor/advisor Glossary Term

A specialist equiped to assess or advise a disabled person for the best aids and equipment for daily living, education and employment.
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Equipment provider Glossary Term

Agency or company supplying aids and equipment to aid daily living.
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Modifier Glossary Term

A modifier is a key that can be used in conjunction with a second key and modifies its behaviour. Assistive technology may have its own modifier key so that its keystrokes do not conflict with the keystrokes used by the operating system (e.g. Windows) or other programs.
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MP3 Glossary Term

MP3 is a common music file format. It stands for for "Moving Picture Experts Group Phase 1, Audio Layer 3".
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Notetaker Glossary Term

A notetaker is a specialist portable device that enables someone with a sight problem to take notes and retrieve them later in an accessible form. Electronic notetakers usually contain a diary and other applications and some have a keyboard for braille instead of QWERTY keyboard input. They do not generally incorporate a screen display.
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Optical character recognition (OCR) software Glossary Term

OCR software is used in conjunction with a PC and camera or scanner to copy printed text to the computer and hold it electronically so it can be read by a screen reader or magnified with software.
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Resolution Glossary Term

A screen is made up of thousands of dots, called pixels ("picture elements"), arranged on the screen in columns and rows. The characters, pictures and shapes that appear on the screen are created by changing the colors of these dots. The resolution of a monitor is the number of pixels used within it, and is given as two numbers for instance "1280 by 800" (1280 across the screen and 800 down). With a larger number of pixels ("higher resolution"), screen objects can be shown in more detail and mor
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Scanner Glossary Term

A scanner is a device which captures an image of a page and enters it into the computers memory so it can then be manipulated as required. In conjunction with OCR software the text in the image can be extracted and read back using a screen reader.
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Screen magnification software Glossary Term

Screen magnification software can magnify the text, menus and icons on a computer or mobile phone screen. Because screen magnification software increases the size of the image displayed on the screen, only a portion of the original screen image can be seen at one time. Normally the magnification will automatically follow the area of attention, for example the cursor.
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Screen reader Glossary Term

Screen readers sends screen text displayed on a computer or mobile phone screen to be spoken by a speech synthesiser. Common features include the ability to speak text on the full screen, a user defined area of the screen, a line, a word, individual letters or the phonetic equivalent of a letter and punctuation. A screen reader allows menus, dialog boxes, tool tips and system messages to be read back. A screen reader is designed to enable a blind person to use a computer fully.
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Smart phone Glossary Term

A smart phone is an advanced mobile phone, that allows you to do more than just make phone calls and send text messages. A typical smart phone might let you browse the internet and download apps. The iPhone and the HTC are very well known examples of smart phones.
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Social networking Glossary Term

Social networks is a term used for websites like Facebook, Twitter and YouTube. You use a social networking site to expand your social contacts by making connections with individuals and creating communities. It's also a fun way to keep in touch with friends and maybe to make some new acquaintances!
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Text-to-speech (TTS) Glossary Term

Text-to-speech is often used interchangeably with "screen reader" to refer to the vocalisation of information from a screen, but strictly speaking a TTS system reads nothing but text. While this can be a useful aid to partial sight, a blind user will need extra contextual information conferred through visual means (for instance that something is a button in a ribbon or dialogue) or formatting (such as a heading on a webpage).
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Touch screen Glossary Term

A touch screen enables you to control the computer by touching an area of the screen. This might be on a PC, tablet device, mobile phone or electronic kiosk.
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video magnification Glossary Term

A video magnifier or CCTV is a simple way of producing large text and images for people with some useful vision. Printed documents, handwritten materials or objects can be placed under a camera. The magnified image is then displayed on a monitor. They are most often used for reading, but some can also be used for writing, checking a price tag, looking at a timetable or to read a whiteboard in a classroom.
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Voice recognition software Glossary Term

Voice recognition software enables you to have an alternative to typing text into a computer. This is where the user talks to the computer and should not be confused with a screen reader where the computer talks to you.
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Annual Review Glossary Term

A review of a Statement of Special Educational Needs which an education authority must undertake at least every 12 months.
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Education support Glossary Term

Services that aid a disabled person in accessing educational facilities, materials and processes.
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Funding authority Glossary Term

The Education Act 1993 provides for the establishment of two funding authorities: in England, the Funding Agency for Schools (FAS), which was established on 1 April 1994; and in Wales, the Schools Funding Council for Wales (SFCW), which the Act empowers the Secretary of State for Wales to set up by Order. No Order has yet been made. The FAS is responsible for calculating and paying grants to grant-maintained and grant-maintained special schools and has responsibilities for the provision of school places in areas where there are significant numbers of grant-maintained schools. The SFCW has similar responsibilities.
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Local Education Authority Glossary Term

A local education authority (LEA) is a local authority in England and Wales that has responsibility for education within its jurisdiction. Since the Children Act 2004 each local education authority is also a children's services authority and responsibility for both functions is held by the director of children's services.
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Multi-Sensory Impairment (MSI) Glossary Term

Pupils with MSI have a combination of visual and hearing difficulties. They are sometimes referred to as deafblind but may have some residual sight and/or hearing. Many also have additional disabilities but their complex needs mean it may be difficult to ascertain their intellectual abilities. Pupils with MSI have much greater difficulty accessing the curriculum and the environment than those with a single sensory impairment. They have difficulties in perception, communication and in the acquisition of information. Incidental learning is limited. The combination can result in high anxiety and multi-sensory deprivation. Pupils need teaching approaches that make good use of their residual hearing and vision, together with their other senses. They may need alternative means of communication.
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Named LA Officer Glossary Term

This is the person from the Local Authority who liaises with parents over all the arrangements relating to statutory assessment and the making of a statement. LAs will inform parents of the identity of the officer when they issue a notice of a proposal to make a statutory assessment of a child.
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Named person Glossary Term

This is the person whom the Local Authority must identify when sending parents a final version of a statement. The named person, who should usually be identified in cooperation with the parents, must be someone who can give parents information and advice about their child's SENs. He or she may be appointed at the start of the assessment process and can then attend meetings with parents and encourage parental participation throughout that process. The named person should normally be independent of the LA and may be someone from a voluntary organisation or parent partnership scheme.
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Note in lieu Glossary Term

This is a note issued to the child's parents and school when, following a statutory assessment, the LA decides not to make a statement. The note should describe the child's SENs, explain why the LA will not make a statement and make recommendations about appropriate provision for the child. All the advice received during the assessment should be attached to the note sent to the parents and, with their consent, also be sent to the child's school.
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OHMCI - Office of Her Majesty's Chief Inspector Glossary Term

A non-ministerial government department established under the Education (Schools) Act 1992 to take responsibility for the inspection of all schools in Wales. (The English equivalent is Ofsted). Their professional arm is formed by Her Majesty's Inspectors (HMI).
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Profound and Multiple Learning Difficulty (PMLD) Glossary Term

Pupils with profound and multiple learning difficulties have complex learning needs. In addition to very severe learning difficulties, pupils have other significant difficulties such as physical disabilities, sensory impairment or a severe medical condition. Pupils require a high level of adult support, both for their learning needs and also for their personal care. They are likely to need sensory stimulation and a curriculum broken down into very small steps. Some pupils communicate by gesture, eye pointing or symbols, others by very simple language. Their attainments are likely to remain in the early P-scale range (P1-P4) throughout their school careers (that is below level 1 of the National Curriculum).
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Responsible person Glossary Term

This is the headteacher or appropriate governor that is chair of the governing body unless the governing body has designated another governor for the purpose. In the case of a nursery school, the responsible person is the headteacher. The responsible person must be informed by the LA when they conclude that a pupil at a school has SENs. The responsible person must then ensure all those who will teach the child know about his or her SENs.
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SEN Code of Practice Glossary Term

a document from the government which provides practical advice to those carrying out their statutory duties to identify, assess and make provision for children's special educational needs.
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SEN Disabilty Tribunal (SENDIST) Glossary Term

This is an independent tribunal set up by an Act of Parliament for determining appeals by parents against their LA about children's SENs, where parents cannot reach agreement with the LA. SENDIST also considers parents' claims of disability discrimination in schools.
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SEN provision Glossary Term

the additional or different help/support given to children with special educational needs.
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Special Educational Needs (SEN) Glossary Term

The 1996 Education Act defines a child as having Special Educational Needs "if they have a learning difficulty which calls for special educational provision to be made for them". Children have a learning difficulty if they: have a significantly greater difficulty in learning than the majority of children of the same age; OR have a disability which prevents or hinders them from making use of educational facilities of a kind generally provided for children of the same age in schools within the area of the local authority; OR are under compulsory school age and fall within the definition at a. or b. above or would do so if special educational provision was not made for them. (Sec. 312 Education Act 1996) Special Educational Provision means: "...educational provision which is additional to, or otherwise different from, the educational provision made generally for children of their age in schools maintained by the Local Authority..."
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Special Educational Needs Co-ordinator (SENCO) Glossary Term

the teacher with responsibility for the planning and monitoring of the special educational provision within your child's school.
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Statement of Special Educational Needs Glossary Term

A legal document that sets out a child's Special Educational Needs and the specific help he or she must receive.
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Transition plan Glossary Term

This is a plan that should form part of the first annual review after the child's 14th birthday and any subsequent annual review. The purpose of the plan is to draw together information from a range of individuals within and beyond the school to plan coherently for the young person's transition to adult life.
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Transitional arrangements Glossary Term

These are legal provisions that provide for a smooth changeover from the legal regime established by the Education Act 1981 and the Education (Special Educational Needs) Regulations 1983, to those established under the Education Act 1993 and the Education (Special Educational Needs) Regulations 1994.
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CHARGE syndrome Glossary Term

An acronym for the set of unusual congenital features seen in a number of newborn children. The letters stand for: coloboma of the eye, heart defects, atresia of the nasal choanae, retardation of growth and/or development, genital and/or urinary abnormalities, and ear abnormalities and deafness. These features are no longer used in making a diagnosis of CHARGE syndrome, but the name remains. CHARGE syndrome is the leading cause of congenital deafblindness.
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Deaf Glossary Term

Used to describe people with hearing loss, especially when it is severe or profound (unable to hear anything below 70Db).
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Hard of hearing Glossary Term

We use this term to describe people with mild to moderate hearing loss (unable to hear sounds between 25dB and 69Db). We quite often apply this term to people who are losing their hearing gradually due to age.
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Clinic lead Glossary Term

A designated person responsible for the development of a clinical service, ensuring the quality of care is good and best practice is maintained and upheld.
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Clinical audit Glossary Term

Clinical audit involves improving the quality of patient care by looking at current practice and modifying it where necessary.
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Eye Clinic Liaison Officer Glossary Term

ECLOs work closely with medical and nursing staff in the eye clinic, as well as the sensory team in social services, to connect you with the practical and emotional support you need to understand your diagnosis, deal with your sight loss and maintain your independence.
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Eye Health Examination Wales (EHEW) Glossary Term

EHEW is a replacement for both PEARS and WEHEW services. It enable patients with sudden onset eye problems and those in at-risk categories for developing eye disease or those who would find losing their sight particularly difficult to obtain a free eye examination from an accredited optometrist in the community.
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General Ophthalmic Services (GOS) Glossary Term

The provision of sight tests when clinically necessary to eligible patients by optometrists or ophthalmic medical practitioners including providing optical vouchers to eligible patients to assist them in the purchase of glasses or contact lenses.
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HLA-B27 Glossary Term

Human leukocyte antigen (HLA) B27 is implicated in certain eye disorders such as acute anterior uveitis and iritis, psoriatic arthritis and ulcerative colitis associated spondyloarthritis.
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Local Health Board Glossary Term

The overall function of a Welsh Local Health Board is to improve the health of the responsible population, develop primary health services, and commission community and secondary care services. A Welsh Local Health Board will, if it so wishes and is capable of doing so, be able to provide directly a range of community health services, creating new opportunities to integrate primary and community health services as well as health and social care provision.
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Medical Glossary Term

Of or pertaining to the practice of medicine. The medical model of Disability focuses on impairments rather than social and attitudinal barriers cf. Social Model of Disability.
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NHS Wales (GIG Cymru) Glossary Term

NHS Wales:Gwasanaeth Iechyd Gwladol Cymru is the publicly funded healthcare system of Wales and is the responsibility of the Welsh Government. It provides emergency services and a range of primary care, secondary care and specialist tertiary care services
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NHS Wales Shared Services Partnership (SSP) Glossary Term

The NHS Wales Shared Services Partnership is a dedicated Shared Services organisation which shares common operating standards in line with best practice, has sufficient scale to optimise economies of scale and purchasing power and has an excellent customer care ethos and focus on service quality. They support the statutory Health Boards and NHS Trusts in Wales and provide professional advice and support to Welsh Government.
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Optometry Wales Glossary Term

Optometry Wales is the professional umbrella organisation for all community optometrists, opticians and dispensing opticians in Wales. It represents the profession in lobbying and negotiation with Welsh Government, responding to consultations and ensuring the profession is represented at all levels in Wales
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Post-payment Verification (PPV) Glossary Term

A process of financial audit of NHS claims. PPV is carried out by the Shared Services Partnership (SSP) in-line with an agreed protocol. The SSP is entitled to inspect records relating to NHS patients, including mixed NHS and private records relating to a patient.
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Primary Eyecare Acute Referral Service (PEARS) Glossary Term

An eye examination for patients with an eye problem requiring urgent attention that was available from the community optometrist free of charge to the patient. This service was available from 2003-2012 but has been superseded by the EHEW.
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Vision Impairment Glossary Term

Visual impairment, vision impairment, or low vision is a severe reduction in vision that cannot be corrected with standard glasses or contact lenses and reduces a person's ability to function at certain or all tasks.
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Wales Eye Care Service (WECS) Glossary Term

A new eyecare service, introduced in 2012, that is structured so that patients can be managed appropriately and effectively by optometrists in the community. The three banding structure includes Eye Health Examination Wales (EHEW), further investigation/ examinations and a follow-up service. The service is free to patients in Wales who are eligible under one of the categories for a WECS and visit an accredited optometrist.
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Wales Optometry Postgrad Education Centre (WOPEC) Glossary Term

WOPEC is the first postgraduate education centre for optometry in the world and is dedicated to excellence in eye care education through quality and independence. WOPEC provides short courses for optometrists and eye care professionals as well as certified postgraduate courses and helps to facilitate training and accreditation for the WECS. It is located in the School of Optometry in Cardiff University.
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Welsh Eye Health Examination Wales (WEHEW) Glossary Term

The aim of the WEHEW is to detect those patients at increased risk of eye disease and those patients who would find losing their sight particularly difficult. Patients in Wales were entitled to a free at the point of access WEHEW eye examination from an accredited optometrist if they fulfilled specific criteria. This service was available from 2003-2012 but has been superseded by the EHEW.
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Welsh Government (WG)/ Llywodraeth Cymru Glossary Term

The Welsh Government is the devolved Government for Wales. It has legislative powers in key areas of public life such as health, education and the environment.
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Welsh Optometric Committee (WOC) Glossary Term

The Welsh Optometric Committee (WOC) is the Statutory Advisory Committee to the Welsh Government (WG), advising on all aspects of optometry and optometrists issues in Wales. It consists of Members from Regional Optometric Committees, Cardiff University School of Optometry and the Hospital Eye Service in Wales. It has observers from WG, WOPEC, and a reciprocal observer from the Ophthalmology Specialist Advisory Group (OSAG: part of Welsh Medical Committee). It occasionally commissions sub-groups for the purposes of developing particular areas of influence.
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Resource centre Glossary Term

A static or mobile place where technological aids and equipment are available variously to view, try out and purchase.
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