Definition: A telephone service offering advice relating to a specific area of interest or service, such as information on smoking cessation or benefits advice.
Service descriptions mentioning the term
Being diagnosed with macular
disease can leave you and your family feeling isolated and uncertain about the future. But, there is no need to face macular disease alone; the Macular Society specialist helpline
team provide free information, guidance and advice
to anyone affected by central vision loss whether it's you, a friend or a family member.
can assist you with information on any aspect of RNIB's many services, including information on eye conditions, employment, education, products and services which can help vi
people, library services and the RNIB shop.
A telephone helpline
for members which is available between 9.00 am and 8.00 pm on weekdays and between 10 am and 6 pm on weekends and bank holidays
(see website for full details). It is run by volunteers so answerphones may be used at certain times. Callers who leave a message are contacted as soon as possible at the Society's expense.
Sightline - (International Glaucoma Association)Service
Telephone and email helpline
for practical help and advice
and emotional support. The line is open Mon - Fri: 9:30 am to 5:00 pm. After office hours, an answerphone is in operation, where you can leave a message and they will ring you back.
can answer questions on what it's like to have nystagmus
, on treatment and research, on DLA
, on education and employment, on driving and discrimination
, in fact anything you can think of related to nystagmus, whether congenital (early onset) or acquired (late onset). Or you can just phone for a chat with someone else who has nystagmus.
The telephone Helpline
is available Monday to Friday from 10:00 to 16:00 to deal with questions about dystonia
from both members and non-members, and from healthcare professionals. Helpline staff are not medically qualified and that the Helpline cannot offer advice
about an individual's treatment or provide any type of diagnosis. The service can however provide support and information on many aspects of dystonia and its management
This telephone Helpline
is for people with Retinitis Pigmentosa
, their relatives and anyone who needs to know more about RP and how to cope with the difficulties it presents. Questions can also be sent via email to the address given below. Please remember that this service cannot provide diagnoses or counselling, and any information given is intended only as a guide.
EASS Helpline - (Equality Advisory Support Service (EASS))Service
for people affected by discrimination
or human rights abuse
s. It can advise on the Equality Act
2010, and your options for resolving problems formally or informally. See website for full details.
on money matters, benefits and entitlements, income and tax, pensions, legal issues and consumer advice.
The Retina UK Telephone Befriending Service
(TBS) links people who would welcome a friendly phone call from a trained person with knowledge of dealing with RP
, with a team of volunteers willing to share their experiences.
The TBS offers a social link on a more personal and longer term basis than the Helpline
, with regular calls being made by the volunteers for as long as they are welcomed.
AbilityNet offers a range of free services to enable disabled
people to make use of assitive technologies. These include free factsheets, a telephone helpline
and an on-line assessment
Local Minds support over 370,000 people across England and Wales. Their services include talking therapies, crisis helpline
s, drop-in centres, employment and training
schemes, counselling and befriending
. Each local Mind is an independent charity run by local people, for local people. They are responsible for their own funding and services. Mind Cymru works together in partnership with local Minds.